Privacy Policy

Introduction

Surface Protection Studio, a trade name of Ellis Consulting LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at surfaceprotection.studio and use our services.

By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of our site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit a quote request or contact form
• Schedule an appointment
• Subscribe to our newsletter
• Communicate with us via phone, email, or social media

This information may include your name, email address, phone number, vehicle information (year, make, model), and any details you provide about your project.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device and operating system information
• Pages visited and time spent on pages
• Referring website or source
• Geographic location (general area)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and manage appointments
• Send service-related communications
• Improve our website and services
• Analyze website traffic and usage patterns
• Comply with legal obligations

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand how visitors interact with our site
• Marketing cookies: Used to deliver relevant advertising and measure campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may limit site functionality.

Third-Party Services

We use the following third-party services that may collect and process your data:

GoHighLevel (LeadConnector)

Our CRM and marketing platform used to manage leads, send communications, and process form submissions. Data submitted through our forms is stored and processed by GoHighLevel in accordance with their privacy policy.

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information about your interactions with our site using cookies. This data helps us understand how visitors use our website so we can improve it. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Maps

Our website embeds Google Maps to display our business location. When you view pages containing a map, Google may collect data in accordance with their privacy policy.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to certain processing of your data

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: